Employment Opportunities

Thank you for your attentiveness to our cause! Our staff are fundamental to our ministry and play an integral role in leading people experiencing homelessness to wholeness.

resident support worker team lead – bay ave – split shift

emergency shelter

For over 40 years Kelowna’s Gospel Mission (KGM) has been providing food, clothing, and shelter to the most fragile and at-risk persons in our community. We are a faith based, values driven organization looking to hire committed caring people who want to make a difference.


Note that Bay Ave operates an Overdose Prevention Site with supervised consumption. Available positions at the Bay Ave shelter: 

    • 32hr Split Friday and Saturday mornings 7am to 3:30pm / Sunday and Monday evenings 3pm to 11:30pm

 Job Summary

The RSW Team Lead provides supervision, support, coaching, and guidance to Resident Support Workers to ensure they are able to complete all their job duties effectively. Provides a safe and secure environment for residents/clients and visitors. Provides practical support to residents to reintegrate them into the community.

 Characteristic Job Duties:

  • Monitors the activities of the clients/residents and maintains availability for personal, practical and moral support; may include providing safe storage and recording of prescribed medications
  • Accurately records day-to-day happenings using appropriate methods; maintains logbooks and completes occurrence reports
  • Provides life skills training (personal hygiene, mental and physical health, communication, anger management, etc.) for clients/residents
  • Acts as client/resident advocate; acts as a positive role model
  • Liaises with referral sources and other external agencies as needed (e.g., social services, police, parole, urgent situations)
  • Coordinates client/resident care relating to security issues; performs bed checks and room/personal searches
  • Handles the admission, orientation and evaluation of clients’/resident’s understanding of rules; ensures ongoing enforcement of policies, which may include client discipline
  • May handle finances relating to room rentals and meal tickets, and receipting of same
  • Answers the program department telephone and records/remits messages

Work Environment

  • The incumbent’s work environment is typically in an office and a program department – Shelter, Supervised Consumption Site, Treatment facilities. The incumbent will work under the following disagreeable conditions: Dealing with angry people / Abusive people / Verbal abuse / Isolation / Work schedule affecting lifestyle
  • The incumbent may be exposed to the risk of minor to moderate injury or illnesses due to: Physical attacks by others / Exposure to infectious diseases / Exposure to bodily fluids / Sharp objects / Other dangerous situations

Required Education & Experience

Completed up to two (2) years of Community College. One year but less than three years of prior related experience including, frontline work in a social services setting, life skills and experience in a related field.

How to Apply

Come join a great organization! We welcome your cover letter and résumé at humanresources@kelownagospelmission.ca.

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For more information, please call 250-763-3737