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Outreach Manager

Outreach Manager

Position Summary  

Kelowna’s Gospel Mission (KGM) is a faith-based non-profit organization committed to feeding the hungry, sheltering the homeless, and helping the hurting. KGM ministers to the whole person, spirit, soul, and body by sharing Jesus with a servant’s heart. Our services include outreach, case management, emergency shelters, dental clinic, thrift store, and supportive housing. To learn more, check out our website at 

 The Outreach Manager will lead all outreach activities at KGM, working with KGM partner agencies. They are responsible for brainstorming new potential partnerships or methods for engagement with the local community and implementing the strategy. The OM effectively plans, organizes, directs, manages, and evaluates community outreach activities for the department as well as lead the outreach team, provide supervision, and engage in the overall development of the outreach and education program. The ideal candidate is a passionate, organized, people person who thrives in a diverse environment and loves helping those in need.  

Key Responsibilities  

  • Provides regular and ongoing direct supervision to employees, interns, and volunteers who provide direct services within the department; including delegating tasks, following up on completion of tasks, coaching and evaluating performance; 
  • Support the Director of Emergency Services in formulating the vision and purpose, setting out the strategic priorities, and developing the strategic plans for Outreach Program; implement the strategic directions developed in alignment with the overall Mission of the organization; 
  • Support the effective implementation of Sectoral Guidelines such as Outreach Operational Standards and housing guidelines; 
  • Be a visible and enthusiastic advocate for people with acute needs in the community and support the organization by attending events, making presentations, and networking with targeted audiences to inform them about KGM and opportunities to support our work; 
  • Responsible for the day-to-day operations of the outreach programs including the intake and referral programs, managing the operations budget, managing the resource planning and talent development for Outreach team and ensure all health safety requirements are effectively maintained 
  • Helps foster an inclusive culture and positive environment by treating all clients, volunteers, and team members with respect; 
  • Establish effective measurement systems to assess the impact and value of our support and services 
  • Develop and review regularly policies and procedures that are consistent with KGM-Housing Services any legislation and/or Provincial Standards 
  • Manage and support staff through regular performance reviews, coaching and mentoring the team effectively to meet the program goals; 
  • Model KGM values of Compassion, Integrity, Respect, Grace-led, & Transformation; 
  • Maintain an excellent relationship with all residents, volunteers, and employees by building bridges of friendship wherever possible while being observant of the Policy and Procedures of KGM; 

Education and Experience 

  • Bachelor’s Degree with 3-5 years of experience in a similar position or related field or a comparable combination of education and experience 
  • Minimum 1-year direct supervisory experience of front-line employees  
  • Specialized training and certification in mental health, addiction, counseling or trauma is an asset 

This is a great opportunity to make a significant difference in the Kelowna community; we are looking forward to hearing from you!  

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